Troubleshooting for a MacBook Pro

Q: I have a MacBook Pro, which I tend to only use when I travel. At home, I use my iMac. Since we haven’t traveled lately, I haven’t used my laptop. Recently I turned on the laptop just to get it working again and noticed that Yahoo! had logged me out of his messaging app and wouldn’t let me back into the laptop only. I changed my password several times in an attempt to access the account, but each time I got an error message saying something went wrong and to repeat the process, which I have done in vain. Do you have any suggestions on how to access my Yahoo! Email account on my laptop again?

One possible reason why you can’t access your account is that your browser needs to be updated.

Ever since you’ve been using your iMac and accessing Yahoo! Mail on it with no issues during the pandemic, chances are this computer has received all the appropriate updates needed to run your various apps and services during this time.

But since your laptop has been off for several months, this is not the case. Thus, the browser technology required for account authentication to your Yahoo! mail on your MacBook might not be available, and that might be why the login process got stuck on it.

Try updating your version of Safari on the laptop and see if that fixes the problem.

Go to the App Store, locate Safari and click Update. After that, relaunch the browser and try to access Yahoo! Email again. He should let you in this time.

If not, try clearing your browser’s cookies and cache (instructions are available here: or try accessing your Yahoo! Connecting to mail from another page. This means that if you use a bookmarked page to access the service, the link to your login on that page may go to a cached page instead of a live page and that may be why you cannot log in.

Also, make sure your browser’s autofill settings are turned off. Since you’ve changed your password several times recently, this ensures that the browser doesn’t mistakenly enter an old password into the login field when you log in.

If that still doesn’t work, try using another browser to access the account, such as Firefox ( or Opera (

Also, remember that Yahoo! Mail has moved to two-step verification for account access over the last year or so. Although not required at this time, this involves granting access to your account by first entering a username and password, then entering a second means of authentication, such as approval access via a smartphone application or by entering a temporary access code sent by SMS or e-mail. yours. Note: Once two-step verification is enabled, accessing the account will no longer require entering a password, which can also simplify the task.

You can find more information about this feature here:

If none of this works, please contact Yahoo! Support directly via one of the options available at this URL:

Sites like Yahoo!  Mail and Hotmail offer similar upgrade options for email

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Contact Eyal Goldshmid at [email protected]

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