Southwest Airlines Faces Ground Stopovers Across Country Due To ‘Computer Problems’


Southwest Airlines suffered delays across the country for the second day in a row.

Travelers on the ground took to Twitter to share news of delayed or canceled flights and also shared images of crowded airport terminals.

Southwest said News week it is “resuming normal operations after a brief hiatus in our flight activity” due to “intermittent performance issues with our network connectivity”.

“Our teams are working quickly to minimize flight disruptions and the impact on customers,” said Southwest spokesperson Chris Mainz. “We appreciate the patience of our customers as we work to get them to their destination. We ask travelers to use Southwest.com to check their flight status or to consult a Southwest Airlines customer service agent at the airport for assistance with their travel needs. “

Mainz also said Southwest has proactively canceled 500 flights due to the outage and “is working with these customers to get them to their destination as quickly as possible.”

We are in the process of resuming normal operations after a system issue this afternoon which created flight disruptions throughout our network. We know that there are still many customers in need of assistance, and we are working to resolve these issues as quickly as possible. (1/2)

– Southwest Airlines (@SouthwestAir) June 15, 2021

Southwest resumed regular operations at 2 p.m. ET, according to Flight Radar, a global flight tracking service.

After a previous IT outage, Southwest has resumed normal operations, but it will take some time to get back to normal. Images from last Tuesday and today at 6:45 p.m. UTC. pic.twitter.com/egRbr9w6Bv

– Flightradar24 (@ flightradar24) June 15, 2021

The Down Detector website followed reports of the outage for the Southwest on Monday and Tuesday. Reports of delays on Tuesday began to increase around 12:30 p.m. ET. After 2 p.m., the ratios started to drop.

Southwest responded to some frustrated travelers on Twitter earlier Tuesday afternoon, saying the airline was experiencing technical issues affecting level phones. The airline asks customers to send a direct message to their account with flight information for further assistance.

Thank you for contacting us, I appreciate the opportunity to respond. We are currently experiencing technical issues affecting our phones. Please send your confirmation number via DM if we can further assist you through this channel. -Lana

– Southwest Airlines (@SouthwestAir) June 15, 2021

More than 1,400 flights across the country were delayed Monday evening. Southwest blamed the problems on its third-party weather data provider. A spokesperson said the system “experienced intermittent performance issues” that prevented the necessary weather information from being sent to flight crews.

“As Southwest Teams and the supplier worked to restore connectivity, we implemented a ground stop to protect the safety of our crews and customers,” Southwest Airlines’ Dan Landson said in a statement.

I just landed in Dallas stuck on a runway and our captain from the Southwest just announced that the aviation computer system across the country is down. Can anyone confirm? We can’t ask him follow-up questions lol

– Amy K. Nelson (@AmyKNelson) June 15, 2021

The problem started around 9 p.m. ET and flights were able to resume at midnight.

Delta Air Lines and Alaska Airlines also encountered technical issues affecting their booking sites and applications on Tuesday.

@Delta the only flights available for purchase on the delta app / website are 1st class. Customer service is blocked.

I tried to buy said 1st class assuming you would be able to relax after the fact.

The app will not complete the purchase. Advice?#delta @DeltaNewsHub

– Pastor Travis Johnson (@ TravisJohnson73) June 15, 2021

“Delta teams are working to quickly resolve a technical issue that makes it difficult for customers to purchase flights on delta.com, the Fly Delta app and through our reservation call center,” Delta said in a statement to ABC News. “The ability to check in for flights is not affected. We apologize to our customers for any inconvenience this may cause.”

This story was updated with comments from a spokesperson for Southwest Airlines.

A Southwest Airlines Boeing 737-7H4 heads for the departure gate after touching down at Midway International Airport in Chicago on April 6. The airline suffered delays for the second day in a row on Tuesday.
KAMIL KRZACZYNSKI / AFP via Getty Images



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