Santander issues 13 scams customers need to be aware of in urgent fraud warning


Santander today (April 26) issued an urgent warning to new and existing customers amid fraud fears.

In a newsletter sent to its customers, the organization warns that victims may receive a call requesting a transfer of money to a fake account, regardless of the reason given by the scammer.

READ MORE – Edinburgh Santander branch among those cutting opening hours in Scotland

With an increase in scams where the situation doesn’t have to be unique, it can be increasingly difficult to tell what’s fake and what isn’t.

The fraud warning comes as the banking group announced it would reduce hours at several of its UK branches, including in Edinburgh.

As we reported last week, this decision is due to a change in customer behavior, with the changes now meaning that from July 18, its branches will operate from 9:30 a.m. to 3 p.m. on weekdays, compared to what they are currently closing at 4:30 p.m.



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But what does the big bank have to say on the subject?

In the email, they detailed what a scammer can tell you and how quickly it can happen before you realize you’ve been scammed.

They add: “They tell you that you have been the victim of a fraud and that you must quickly withdraw your money from your account before it is stolen.

“They seem convincing because they already know some of your information. This is the information you shared when you clicked on the link in the text message.

“You are scared, stressed and confused about the situation, but forced to act quickly. What if, acting in fear, you transfer your money to new account details? The account was not in your name, but fraudsters, posing as your bank, gave you compelling reasons to do so.”

There are also several types of scams they want you to watch out for.

These include:

  1. HMRC Scams – you can read all about this scam here
  2. Love and friendship scams – you can read all about this scam here
  3. Social engineering (phishing, smishing and remote access scams) – you can read all about this scam here
  4. Investment Scams – you can read all about this scam here
  5. Purchase Scams – you can read all about this scam here
  6. Impersonation Scams – you can read all about this scam here
  7. Invoice or money order scams – you can read all about this scam here
  8. Advance Fee Scams – you can read all about this scam here
  9. Mule Accounts – you can read all about this scam here
  10. SIM exchange – you can read all about this scam here
  11. Identity theft – you can read all about this scam here
  12. Contactless card fraud – you can read all about this scam here
  13. Skimming at ATMs – you can read all about this scam here

What to tell Santander to do?

  • Always think carefully before making a payment, especially if it’s a lot of money for you. Talk to someone you trust first, like a friend or family member, before making payments.
  • Pay particular attention to the disclaimers we provide when making a payment. They are in place to help you bank safely and avoid being scammed.
  • Anyone can be easily spoofed and criminals can make the caller ID, email address or name look exactly like the real caller. So, if you receive an email, text or call, verify that it is genuine by calling them back on a known and trusted number.
  • When making a payment, always take the time to perform additional checks to ensure that the recipient and the payment are genuine. This includes reading reviews, researching businesses or websites, and verifying that the person or business is who they say they are.
  • Do not allow anyone to remotely access your computer or devices. Indeed, the criminals may ask you to click on a link or download an application.
  • Remember that your bank, the police or any other trusted organization will never ask you to withdraw, transfer or return money from your account. If you are asked to do so, it is a scam.

If you are worried or think you have responded to a fraudulent email or text message or given your details to the wrong people, you should first contact us on 0800 9 123 123 and report it to Action Fraud on 0300 123 2040.

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