Richmond teacher helps older parents and students with computer problems

RICHMOND, Virginia (WWBT) – A teacher in Richmond goes above and beyond to help students and their older parents who are experiencing computer challenges in virtual learning.

Vanessa Mosso’s children – Prince, Princess and King – are all students at GH Reid Elementary School in Richmond. Kids admit they miss their friends and school, but they make the most of it.

However, there is a problem they encountered. As older parents, Vanessa and her husband had some technical difficulties.

“Bill and I don’t know how to do computers. It was a bit hectic, I was nervous about it, a little anxious but things are better now, ”said Mosso.

It was thanks to kindergarten teacher Ms. Ragene Carter, who in her spare time met the family and showed them how to use tablets and Chromebooks, which made all the difference.

“They are my students and my heart goes out to them, so I treat them like they are my own. It’s always family first, we work together as family, we bonded as family in the classroom between all parents and other teachers, so we try to work together as one Carter said.

Mosso contacted NBC12 and, with help from Reid Elementary School Principal Angela Delaney, Principal of Reid Elementary School, Carter received the Acts of Kindness Award – $ 300 in cash and a gift card to the Mexico City restaurant.

“I can’t ask for a better teacher. I appreciate and appreciate her time, and I appreciate the fact that she is willing to volunteer her time like she does, ”said Delaney.

Teachers face incredible challenges as they try to give their students the best education possible during the pandemic.

“I’m just overwhelmed, very grateful, it really wasn’t necessary. That’s what you’re supposed to do as teachers, ”Carter said.

As if her heart wasn’t big enough, we asked her what she was going to do with the money.

“I know ‘Angel Tree’ is coming. With the help of the family, we would make donations, and our school has one too, so we will work towards that, ”Carter said.

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