Progress has released a new troubleshooting solution, Fiddler Jam

Progress today announced the general availability of Progress Telerik Fiddler Jam, designed to provide users with a troubleshooting solution for support and development teams to resolve customer issues remotely.

With this release, new features became available, such as video recording option, event capture during session recording, and sensitive data masking.

Progress Telerik Fiddler Jam strives to provide support teams with a secure and streamlined process to resolve issues remotely without requesting additional information or resorting to additional tools. The product enables non-technical end users to isolate issues by capturing HTTP (S) network logs, network activity, console logs, and screenshots in the customer’s own environment and then sharing them with the support and development teams.

Highlights of this release include

  • The ability to record video from the end user’s browser tab while capturing a session which will be stored securely and easily accessed through Fiddler Jam portals.
  • Capture several types of events performed by the end user during a session recording, including click, double-click, navigate to, and more. Additionally, Fiddler Jam can capture local and session storage details to provide support engineers with relevant information.
  • Finally, Fiddler Jam allows users to hide sensitive data with its discovery capabilities, distinguishing between sensitive and non-sensitive data relevant to the reported bug.

Fiddler Jam also complements Fiddler Everywhere, the web debugging proxy that helps organizations capture any HTTP (S) between a computer and the Internet from any browser on any device.

“One of the real value propositions of the product is to reduce friction and provide context for any kind of problem,” said Stephen Applebaum, director of technology operations, Center for the Collaborative Classroom. “Fiddler Jam’s ability to report on the network, local instance, and end-user operating system is critical in determining whether a problem is on the server side or the client side. “

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