Problems connecting to the Bellsouth email account



Question: I can’t access my Bellsouth email account from my PC, but I can access it on my Android phone without a problem. When I try to access it on my PC I’m told I need to change my password, and it also tries to make me access the account through AT&T, not Bellsouth. If I understand correctly, I don’t have an account with AT&T, my Android goes through Consumer Cellular and my ISP is Xfinity Comcast. Ironically, when I call each of these companies directly, no one will tell me how to change my password. How can I fix this?

– Martha B., Vero Beach

A: It looks like you are signing into the wrong email account on your PC.

Rather than resetting your password, first make sure that the account you are trying to access on the machine is the same one that you can successfully access on your smartphone.

Keep in mind that AT&T acquired Bellsouth in 2006, but allowed existing subscribers to keep their Bellsouth email addresses if they wished. As such, entering your Bellsouth login credentials into an AT&T login page should always connect to your Bellsouth email – and that also warrants requesting login on an AT&T domain instead of a Bellsouth domain.

So start with that – go to the AT&T Email Login page on your computer and enter the same Bellsouth email account ID and password you use on your smartphone and see if that allows you to access of the account. If you receive a prompt to change your password after doing so, it may be because you are not directed to the correct account on the AT&T page or your account may require a secondary form of verification to access – the latter which will prompt you to change your password if you cannot correctly provide the information requested at that time.

In this case, please contact AT&T Support for assistance with your Bellsouth email account as they should be able to clarify and provide further instructions. AT & T’s email support can be accessed through the information found at this URL: att.com/support/contact-us.

If you are unsure of your account ID and password (since many of us use saved passwords to log into accounts these days), you can try recovering this information from your passwords stored on your smartphone, then enter this information on your computer to access it.

To access the passwords stored on your Android phone, follow the instructions available at this URL: support.google.com/chrome/answer/95606?hl=en&co=GENIE.Platform%3DAndroid.

If the instructions at the link above do not work for you (since they may not apply depending on the type and age of your Android phone), please contact Cellular Support at 888-345-5509 and ask them to help you. retrieve your login credentials on your Android phone.

That said, Consumer Cellular also uses AT&T (or T-Mobile, depending on the location of the customer) as a subsidized telephone company. Since you have a smartphone account with Consumer Cellular, there’s a good chance you will also have a second AT&T email account through them (unless you’ve asked them to sync that email account with your Bellsouth account. ). So if / when speaking with Consumer Cellular support, be sure to mention that the email account in question is your Bellsouth account and not AT&T native to your cell phone account, as support will most likely think so. in the beginning.

Of the other companies mentioned, only Xfinity Comcast wouldn’t be able to provide much help here. Although they are your ISP – which means that’s where you get your home Internet from – and you have an email account with them, in all likelihood your account with Comcast will have an “@comcast” extension. net “(as most Comcast accounts do) and not a Bellsouth, so there’s no reason to contact them for help here, as it’s not their product.

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Contact Eyal Goldshmid at [email protected]


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