IT issues lead to prescription issues at CVS, company says – Action News Jax

TOWNSHIP, Mass. – Two days of problems in some CVS pharmacies caused customers to turn away and look elsewhere for drugs that could save their lives.

A spokesperson for the Rhode Island-based medical giant told Boston 25 News that some of the pharmacies have experienced system connectivity interruptions and are working to fix them.

“They can fill prescriptions and dispense to customers, but cannot process insurance claims,” an email from the company said.

But that’s not enough for some clients, including Jen Powers who said her 3-year-old daughter was diagnosed with a sinus infection, but she had problems taking the prescription Monday night.

“They roughly told me that they weren’t going to be able to fill it because their computer system was down,” Canton’s mother said.

Powers said it took several hours and two trips to a different pharmacy to get the prescription filled. It also cost him $ 100 out of pocket instead of his small copay.

“Because CVS already billed our insurance we were unlucky and ended up paying several hours later and into the night, the full cash price for an antibiotic,” she said. .

Boston 25 News discovered that CVS customers were complaining about IT issues across the country.

“I can’t take my insulin because of your incompetence,” a Twitter user posted.

“They took my information out of a paper bag. Their lack of emergency management is mind-boggling,” a tweet from another user said.

Powers says her local CVS told her the computer glitch was preventing prescriptions from being filled, and now she’s moving on.

“Unfortunately, this is a breach of agreement,” she said. “I’m done with CVS. “

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