Is Disney+ constantly buffering? A troubleshooting guide to fix the problem


You grab some popcorn, sit on the couch, and load up Disney+ for an evening of streaming entertainment. Yet when you try to play something, the movie or show does not load or buffers constantly. We’ve all been in this situation and it’s incredibly frustrating.

If Disney+ is endlessly buffering for you and interrupting your streaming enjoyment, we’ve put together this guide full of helpful troubleshooting steps to fix the problem. Go through each one in turn and hope Disney+ should start behaving.

1. Is Disney+ down?

The first thing to rule out is whether the problem is with Disney rather than yours. Disney+ may be down for maintenance or down, which means it will affect many users and not just you.

To check the status of Disney+, visit a website like Downdetector. This tracks user reports and shows you if other people are also having issues and what the problem is (eg video streaming or website access).

2. Check your internet speed

Disney+ recommends that your internet connection speeds be at least 5 Mbps for streaming HD content and 25 Mbps for 4K UHD.

You can check your internet speed through a service like Fast.com. Your device may also have a built-in speed test. For example, on PS5, go to Settings > Network > Test internet connection and on Xbox Series X/S, go to Settings > Network > Network Settings > Test network connection.

If your speeds are lacking, there are many ways to improve your internet connection, such as:

  • Close all other programs/applications that require an internet connection. For example, make sure Steam isn’t downloading a game update in the background.

  • Physically turn off your router, wait a minute, then turn it back on. This is an easy way to reset your router.

  • Switch from Wi-Fi to Ethernet. Connect directly to the router, rather than using a powerline adapter.

    • If you are on mobile, switch from cellular to Wi-Fi.

3. Restart Disney+ and your device

The advisability of “turning it off and on again” is a cliche, but that’s only because it really works most of the time. Restarting Disney+ and your streaming device may resolve buffering issues.

Importantly, you need to fully restart both, not just put them into sleep mode. Turn off your device, unplug the plug (if applicable), wait a minute, then turn everything back on.

4. Clear Disney+ Cache

Disney+ stores temporary data on your device to improve performance, but sometimes the cache can get corrupted which then leads to buffering issues.

The method for clearing your cache depends on your device:

  • Android: Go to Settings > apps > Disney+ > Storage > Empty the cache and Erase data
  • Chromecast: Go to Settings > apps > Chromecast built-in > Disney+ > Erase data and Empty the cache > OKAY
  • TV fire: Go to Settings > Apps > Manage installed apps > Disney+ > Empty the cache and Erase data
  • PlayStation: Go to Settings > Storage > System storage > Recorded data > Disney+ > Choice > To delete
  • Xbox: Go to My games and apps > apps > Disney+ > menu button > Manage app > Delete saved data

For a web browser, see our guides for Chrome, Firefox, Edge, and Safari. If possible, search for “disneyplus.com” to remove only data associated with Disney+.

5. Update the Disney+ app

The Disney+ app should update automatically, but it’s always a good idea to do a manual check. On mobile, head to the Play Store/App Store and see if an update is available. On a game console, see if an update is available in the download queue. On the Windows app, open the Microsoft Store and navigate to Library > Get updates.

Likewise, it is recommended to keep your device updated. This varies by device and operating system, but you’ll usually find an update option through a settings page. For specific help, see our guides on how to update Android and how to update iOS.

6. Check your firewall

If you’re using a firewall or content filter, make sure it’s not blocking Disney+ unnecessarily. While this usually interrupts your access to the service, it can also cause buffering issues. If you’re using Windows, see our guide on how to allow apps through Windows Firewall. You may need to contact your system administrator if you are in a school or workplace.

You can also test to see if your ISP is throttling your connection; this is not uncommon with streaming services, perhaps due to network congestion or data caps. If you find you’re being throttled, consider using a VPN to get around this.

7. Reinstall Disney+

Is Disney+ still buffering? Uninstall the app from your device and then reinstall it. This clean install starts you off on a clean slate and can fix any lingering issues with the app.

The method for uninstalling Disney+ depends on your device:

  • Android/Chromecast: Go to Settings > Apps > Manage apps > All > Disney+ > Uninstall
  • TV fire: Go to Settings > Apps > Disney+ > Uninstall
  • iOS: First, Press and hold on the Disney+ app until it shakes, then tap Delete app > Delete app > To delete
  • PlayStation: Highlight the Disney+ app and press the triangle button or the Choice button, then press To delete.
  • Xbox: Highlight the Disney+ app and press the Menu button > Manage app > Uninstall all

If you’re on a smart TV, the process will vary by manufacturer. Typically, go to the TV’s app store, select the Disney+ app, and look for a remove or uninstall feature. If the app was pre-installed on your TV, you may not be able to remove it.

If all else fails, contact the Disney+ support team, who are available for live support 24/7 via live chat or phone. While customer support is unlikely to offer advice different from what we’ve presented here, it’s worth a shot – there may be an issue unique to your account.

Stream Disney+ without interruption

Hopefully these troubleshooting steps have resolved your Disney+ buffering issues. Otherwise, try another device. It’s not an ideal solution, but it might help in the meantime, and you might find that the buffering issue resolves on your original device eventually.

Now you can start enjoying the wealth of exciting content Disney+ has to offer without it stopping every two seconds.


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