Have you ever told someone at work that you really know how to use Excel when you don’t know anything about using Excel? Same. Don’t feel bad because a) a lot of other people lie about their technical skills at work and b) nobody knows how to use Excel.
The latter is explicit but as for the first, OSlash conducted a study to see how many colleagues depend on each other for technical help(Opens in a new window). Almost half (48%) say they turn to a colleague for help at least once a day, and one in five say they are the ones who ask others for help. The most common problems they need help with are software malfunctions (37%), hardware problems (34%), scanner or printer problems (30%), finding computer files (29 %) and blocked computers (29%).
There is a generational divide when it comes to who asks and who answers technical questions. Baby boomers (55%) and Gen Xers (53%) said they needed help the most. Gen Z says that just helping colleagues find files costs them up to eight hours a week.
But sometimes new technologies are introduced into an office and everyone is confused. Employees reported that companies make major mistakes when deploying technology, including inadequate training (36%), no support (35%), deploying technology too often (34%), not offering learning opportunities (31%) and a poor learning environment (30%).
Employees would prefer multiple learning opportunities (45%), weekly training (39%), annual skills assessments (37%), hands-on Q&A (35%) and external or guest trainers (35% ).
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One thing to remember in all this: Google exists!
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