How much time do you waste helping colleagues with computer problems?


Have you ever told someone at work that you really know how to use Excel when you don’t know anything about using Excel? Same. Don’t feel bad because a) a lot of other people lie about their technical skills at work and b) nobody knows how to use Excel.

The latter is explicit but as for the first, OSlash conducted a study to see how many colleagues depend on each other for technical help(Opens in a new window). Almost half (48%) say they turn to a colleague for help at least once a day, and one in five say they are the ones who ask others for help. The most common problems they need help with are software malfunctions (37%), hardware problems (34%), scanner or printer problems (30%), finding computer files (29 %) and blocked computers (29%).

There is a generational divide when it comes to who asks and who answers technical questions. Baby boomers (55%) and Gen Xers (53%) said they needed help the most. Gen Z says that just helping colleagues find files costs them up to eight hours a week.

But sometimes new technologies are introduced into an office and everyone is confused. Employees reported that companies make major mistakes when deploying technology, including inadequate training (36%), no support (35%), deploying technology too often (34%), not offering learning opportunities (31%) and a poor learning environment (30%).

Employees would prefer multiple learning opportunities (45%), weekly training (39%), annual skills assessments (37%), hands-on Q&A (35%) and external or guest trainers (35% ).

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One thing to remember in all this: Google exists!

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