Hired additional vendor to help resolve mainframe issues

CHARLESTON, W. Va. — It could be mid-week before the state, working with vendors, is able to fix a central computer system that continues to impact multiple state agencies.

The state’s Office of Technology provided an update Monday afternoon on the issue that began a week ago.

“The state’s third-party vendor, Park Place Technologies, is working around the clock to repair Mainframe hardware,” the update said. “IBM and Ensono have also joined Park Place Technologies to help the state resolve software issues needed to process and store data.”

The issue has had a significant impact on both the state Division of Motor Vehicles and the state Department of Health and Human Resources.

The DMV has been unable to offer most of its services in the agency’s regional offices or statewide. The outage also shut down the DMV’s online portal which offers things like vehicle registration renewals and license renewals.

WV PATH, DHHR’s public assistance portal, was also affected.

DHHR Secretary of State Bill Crouch said last week that residents can still submit a request for assistance through WV PATH, but the outage prevents DHHR from seeing the information.

“The PATH system is working from a public portal perspective, but the information is not reaching DHHR,” Crouch said.

He said the longer the mainframe is down, the bigger the backlog will be.

Bill Crouch

“There is going to be a big blockage here, but we have people ready to deal with it as soon as the system is fixed,” Crouch said.

Crouch said the Office of Technology provides frequent updates to the agency on the progress of repair work.

By Monday afternoon, state technology officials were estimating a recovery time of 48 to 72 hours as service will be restored at the earliest.

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