Computer issues that wreaked havoc on Air Canada, passengers resolved



The airline’s computer system was down for several hours on Tuesday, causing delays and cancellations across the country.

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UPDATE: A technical computer glitch that plagued Air Canada’s airport systems, check-ins and customer call centers on Tuesday was resolved and most functions returned to normal, Air Canada spokesperson Angela said. Mah, early Wednesday.

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Mah said some functions, including recordings, may still take longer than normal. She said there were a few cancellations this morning, but overall they are anticipating a normal flight schedule.

“We plan to operate our full schedule today plus five additional flights and we have also scheduled larger planes throughout the day to accommodate customers affected last night,” she said in an e- mail early Wednesday morning.

Customers traveling on Wednesdays should check their flight status before going to the airport. There are also issues with the Air Canada website. Travelers should therefore check the websites of local airports or other sites such as flightaware.com.

YVR spokesperson Brock Penner on Wednesday advised Air Canada passengers to check their flight status on yvr.ca and allow more time for check-in and baggage handling.

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The airline’s computer system had been down for several hours on Tuesday and caused delays and cancellations across the country.

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PREVIOUSLY: A technical computer problem affects Air Canada’s airport operations, check-in systems and customer call centers.

On its website, Air Canada indicates for the moment that it is not possible to: book a flight; check-in for a flight or check the status of a flight.

Vancouver International Airport advises passengers to monitor the Air Canada website for flight information.

We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this temporary disruption in service may cause, ”Air Canada said in a passenger alert.

The system failure grounded many of the airline’s planes on Tuesday night.

Air Canada spokesman Peter Fitzpatrick said the airline was working to resolve the issue, but did not say when service should be restored.

He says this should lead to flight delays and cancellations.

As of 9:00 p.m., more than 20 Air Canada flights arriving or departing from YVR were listed as delayed or canceled.

With files from The Canadian Press

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