Computer issues continue to plague Cleveland Hopkins International Airport, FBI is now working with city


CLEVELAND, Ohio – Flight and baggage information screens at Cleveland Hopkins International Airport remained dark on Wednesday, three days after unspecified technical issues caused the computer systems to crash.

Technicians were still assessing what led to the systems failure, said Dan Williams, spokesman for Mayor Frank Jackson. The airport’s internal messaging system was also disconnected.

In the meantime, the airport has assigned additional staff to help direct people to flights and help them find their luggage after arriving in Cleveland.

The technical problems had no impact on the flight program. They also did not impact the security check run by the Transportation Security Administration before travelers were allowed into the lobbies.

TSA’s computer systems are separate and unaffected, TSA spokesman Mark Howell said on Wednesday.

The TSA has no role to play in determining the cause of the technical issues, which were first reported on Monday at the city-owned airport. It’s a role for the city, local law enforcement and the FBI, Howell said.

The city has not provided any response as to what role, if any, the FBI played in the blackout investigation, or even confirmed that the FBI is involved.

But the Cleveland Division of the FBI confirmed on Tuesday that it was aware of the technical issues and had been contacted by city and airport officials.

“A collaborative assessment is underway to determine the cause of the technical issues,” the FBI said in a statement.

FBI spokeswoman Vicki Anderson said on Wednesday that any additional information would be handled by the mayor’s communications office.

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