Everything you need to know about Overwatch 2 glitches and bugs preventing you from playing the game and how to fix them.
After months of waiting, Overwatch 2 is finally here. Unfortunately, several issues and bugs plague the release of Overwatch 2, preventing players from experiencing this new version of Blizzard’s FPS. Here is a list of all known Overwatch 2 issues and bugs and how to fix them.
Overwatch 2 Queue Issues
If you’ve been trying to play Overwatch 2 lately, you might have noticed a weird bug with the queue system. The queue would grow from a small number to a larger number, causing you to wait even longer than expected. So if you’ve waited 30 minutes to eliminate the 60,000 players in front of you only to find yourself behind another 20,000, that’s perfectly normal – at least, according to Blizzard.
The reason behind this queue bump is that there is not one queue, but two. The first is through Battle.Net, while the second is in the game itself. This means that you’ll first wait for Battle.Net to let you into Overwatch before queuing to play the game. This process still happens, except it’s not supposed to be visible to players. For some reason it was visible in real time.
The Overwatch team made some changes to simplify the queuing process, so you should only see one queue before entering the game.
Overwatch 2 server crash
After waiting forever to empty the queue of players in front of you, you can finally launch the game. But after a few minutes, the server crashes. If this sounds familiar, don’t worry: you’re not the only one experiencing server issues in Overwatch 2.
The launch of Overwatch 2 brought a large number of players wanting to discover this new version of Blizzard’s FPS. However, this was a bit too much for Overwatch’s servers. This led to stability issues, causing some players to get disconnected because they are already in a game.
Blizzard has already patched servers to increase connection reliability. Another server update is on the way to further improve stability and ease pressure on the player database. However, this may take some time. Blizzard is adding nodes to help regulate player flow, but this requires data replication, adding more strain to an already stressed system. To avoid blowing everything up and disconnecting everyone, the Overwatch team is implementing this system slowly but surely. While this won’t help in the short term, it will improve the player experience in the future.
SMS Protect not working
Blizzard seems rather fond of mobiles. After the infamous “you don’t have a phone?” from the Diablo Immortal presentation at BlizzCon 2018, the company is back, this time requiring a valid phone number to play Overwatch 2.
However, several players are having issues with this SMS Protect feature in Overwatch 2. The biggest one is that several players have reported that Blizzard does not support prepaid phone plans for their SMS Protect in Overwatch 2.
Blizzard has decided to remove phone number requirements for the majority of existing Overwatch players. If you’ve connected your Battle.Net account and have been playing since June 9, 2021, you don’t need to provide a phone number to play Overwatch 2.
But while Blizzard is removing phone requirements for existing players, new accounts must still meet SMS Protect requirements. According to Blizzard, this feature is intended to prevent players with bad behavior from creating new accounts after being banned. However, this also prevents several players from joining the Overwatch 2 hype, as users with prepaid phone plans cannot save their phone numbers. Blizzard has yet to address this issue.
Missing items after account merge
If you’ve played the original Overwatch before, anything you’ve previously unlocked should carry over to Overwatch 2. However, some players have reported that their in-game inventory has been partially or fully reset.
Luckily, this is just a merging issue: you haven’t lost any of your valuable in-game content. In most cases, you can quickly fix the inventory bug by completing the merging of your account.
To merge your console account with Battle.Net, follow these steps:
- Log in to Overwatch from your console account.
- Follow the on-screen prompts to scan a QR code on your mobile phone.
- Enter the code displayed on your console to sign in or create your Blizzard Battle.Net account.
- Once complete, you will be prompted to confirm your account the next time you log into the game to merge your accounts.
The Overwatch team revealed that a bug was preventing the account merge prompt from appearing on some consoles. Fortunately, you can merge your accounts manually, even without this prompt, directly from your computer by heading to the Battle.Net Connections page.
If you still have items missing from your inventory after merging your account, the problem is likely on Blizzard’s side. You won’t lose any content from the game you’ve unlocked, but transferring your inventory from the original game to Overwatch 2 may take longer. Blizzard will be rolling out a client-side patch next week to fix this bug and is also looking into server-side solutions.
Heroes locked for existing players
Overwatch 2 makes a distinction between existing players and new players. Those new to Blizzard’s FPS with Overwatch 2 go through the First Time User Experience, a kind of tutorial that gradually unlocks heroes. This is intended to guide new players as they learn the game, without giving them more than 30 heroes at a time and losing them in the process.
However, there is a known issue where some existing players cannot access all heroes. If you’ve played Overwatch 1, you should be able to experience Overwatch 2 with little to no limitation, choosing which hero you want to play.
If you want to fix this issue and unlock all heroes on Overwatch 2, try logging into the game again. In most cases, this fixes the first user experience bug and allows you to fully enjoy Overwatch 2. If you Still having this issue after logging out and back in, open a support ticket for further assistance from Blizzard.
In addition to these Overwatch 2 bugs and issues, Blizzard suffered from DDoS attacks during the game’s launch. These attacks disrupted traffic on Overwatch’s servers, which were already saturated with players. While Blizzard no longer suffers from these DDoS attacks, it has caused delays in fixing some of the bugs plaguing the game at launch.
Blizzard is currently investigating all Overwatch 2 issues and bugs. They should be fixed shortly, so if you can’t access the game right away, be sure to take a look at our Overwatch 2 hero tier list. to be ready to win your first games as soon as you can throw them.