9 Troubleshooting Tips When Gmail Stops Receiving Emails


Gmail is one of the most popular free email services. However, like any other online service, it has its own set of issues. A common problem that users face is when Gmail stops receiving new messages.


As such, if Gmail is not receiving any new mail, try the troubleshooting steps below to fix the problem permanently.


1. Try some basic repairs

Before diving into more advanced troubleshooting steps, check the Google Workspace status dashboard to make sure Gmail is up and running. If the Gmail servers are currently down or have been shut down recently, that’s probably why you haven’t received any new messages. In this case, there is not much you can do other than ask the sender to resend the mail.

Server status of various Google services in the Google Workspace status dashboard

A weak or unstable internet connection can also be the reason why you are not receiving new emails in your Gmail account. In this case, visit an internet speed test website to check your internet speed. If you’re getting a relatively slower speed than you should be, contact your ISP and ask them to fix your connection.

Sometimes a temporary bug in your Gmail account can lead to various issues including the ongoing one. The best way to eliminate this bug is to log out and then log back into your Gmail account. To sign out of your Gmail account, follow these steps:

  1. Open Gmail in a browser and click your profile icon in the upper right corner.
  2. Picking out Logout.
    Gmail logout button

You are now logged out of your Gmail account. Next, restart your browser and then open Gmail again. Enter the login credentials to log into your Gmail account.

2. Check your Gmail account storage

Gmail stores emails in the memory of your Google account. If you’re a free user, you’ll get 15GB of storage, which can quickly fill up if you get a lot of emails or store files on Drive. Unfortunately, when your storage space is full, you will no longer receive emails.

To check your Google account storage, open your Google Drive account and look on the left side of the screen to see your storage status.

Google Drive storage status

If the storage space is full, you can either buy storage space or delete unnecessary files from your Google Drive. You can also empty the trash to free up storage space on your Gmail account if you no longer need the emails in it.

3. Check Spam folder in Gmail

Like most email services, Gmail sends all unwanted and suspicious emails to the Spam folder. Gmail may misplace emails in this folder. Fortunately, you can move all the emails present in the Spam folder to your inbox.

To do this, follow the steps below:

  1. Open Gmail and click on the spam option in the left sidebar.
  2. Locate and right-click the email you were expecting, then choose No spam from the context menu.
    No Spam option of mail selected in Spam folder

In the future, always check the spam folder first whenever you don’t see the expected email in your inbox.

4. Make sure you haven’t blocked the sender

Gmail lets you block senders so you never hear from them again. Unfortunately, you may have mistakenly blocked the sender from whom you are expecting an email. In this case, you will need to remove the sender from your block list to resolve the issue.

Here’s how:

  1. Open Gmail and click on the Equipment icon in the top bar.
  2. Picking out See all parameters.
  3. Switch to Filters and blocked addresses.
  4. Locate and select the sender whose mail you were expecting, then click on the Unblock selected addresses button.
    Unblock mail from filters and blocked addresses
  5. Picking out Unlock in the confirmation window that appears.

After unblocking the sender, unfortunately you will have to ask them to resend the email to you.

5. Disable Mail Forwarding

Gmail’s mail forwarding feature allows you to forward incoming mail to another email address. This feature can be handy if you have changed your email address and want all incoming emails forwarded to it.

If you don’t receive emails, Gmail may be sending them to a forwarding address. To turn off email forwarding in Gmail:

  1. Open gmail > Gear icon > See all parameters.
  2. Switch to Forwarding and POP/IMAP tongue.
  3. Select Disable forwarding.
    Disable forwarding option in Gmail settings
  4. Scroll down and click Save changes.

If the mail forwarding option has been enabled, you will need to ask the sender to forward the email to your original address.

6. Check the file type

Gmail’s security settings automatically block messages containing malicious files and links. So, confirm with the sender that the email does not contain any files that could be mistaken for malicious files.

If you’re sure the file is safe for your computer, you can ask the sender to upload it to Google Drive and share the link instead.

7. Temporarily disable any anti-virus programs in use

If an email containing malicious attachments bypasses Gmail security, it will be blocked and deleted by the email filtering antivirus feature. But, if you think the mail is safe and still want to receive it, you can disable the antivirus program temporarily.

You can usually right-click the antivirus icon in the system tray and choose disable it from the context menu. If you use Microsoft Defender as your default security program, see our guide on disabling Defender in Windows.

After disabling the security program, ask the sender to resend the mail.

8. Clear your browser cache

Although unlikely, sometimes corrupt browser cache data can be the reason why you are not receiving new emails in Gmail.

To confirm this, open Gmail on another browser and check whether or not you receive new emails. If so, something is wrong with your main browser; most likely, corrupted cache data is causing the problem.

Google Chrome Clear Cache Data Option

The solution, in this case, is to clear the cache data in the affected browser. See our guide to clearing cache on Chrome, Firefox, and Microsoft Edge.

If you’re still having the problem, there might be a problem with your Google account. The only thing you can do in this situation is to contact Google Support and ask them for further assistance.

Fix Gmail Not Receiving Mail Issue

If you’re not receiving mail in Gmail, one of the tips above will fix the problem. You should contact the Google support team if none of the above tips helped you. In the meantime, you might be interested in printing your Gmail contacts to prevent an emergency or keeping a paper record.

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